Sign In

At MysticLand, we believe that every adventure should be fuss-free—whether it’s planning a trip or making

a return. Our policy is designed to be fair, friendly, and crystal clear. Please read the terms below before making a purchase.

Order cancellation:

You can cancel your order only if it hasn’t been dispatched yet.

Just send us an email with your order number to: hello@themysticlandstore.com

If cancellation is accepted, you’ll receive store credit for future shopping.

Orders cannot be cancelled once dispatched, no matter how convincing your owl post is.

Transit damage or wrong item? We got you!

We pack with love, but sometimes parcels take unexpected detours.
If your order arrives damaged or you receive the wrong item, please:

Record an unboxing video showing the damage or incorrect item clearly.

Email us at hello@themysticlandstore.com with the video attached.

If verified, we will replace it right away. No fuss, no drama.
📌 Without the unboxing video, we won’t be able to help. Think of it as your magical proof of purchase.

Exchange Policy

Exchanges are possible only if:

The product was damaged in transit, or the wrong item was shipped

Please email hello@themysticlandstore.com with your order number and we’ll confirm if you are eligible

We do not accept exchanges for:

Change of mind, Colour or design preferences
Products bought on sale, with a coupon, or via gift vouchers

Only unused, undamaged products with all tags, labels, and original packaging intact will be considered for exchange.

How to Return a Product

If your pincode supports reverse pickup, we will send you a shipping label. You can just pack it up and send it back.

If reverse pickup isn’t available, kindly send the product to:
MysticLand in School
4th Floor, VIOS Tower, Awfis,
Sewri - Chembur Rd, off Eastern Express Highway,
New Cuffe Parade, Mumbai, Maharashtra 400037
📞 +91 96117 55253

📌 Please ensure you ship the product back within 5–7 business days of your return/exchange request. Otherwise, it will be auto-cancelled from our end.

Refunds

If a refund is approved, it will be processed within 4–6 working days to your original payment method.

Timing may vary depending on your bank’s magic (a.k.a. their processing speed).

Need help? Just reach out at hello@themysticlandstore.com and our team will get on it like Felix on a cupcake trail.